Customer parcel is damaged. My parcel hasn’t been delivered. The parcel for the private customer was delivered to the wrong location The parcel machine locker is empty, or a private customer shipment is missing Customer has an unused address card Someone else's parcel is in my parcel machine locker Is it possible to re-open the parcel machine locker door? A recipient refuses to receive a parcel The parcel machine locker door code doesn't work My parcel was redirected My parcel was redirected My parcel was redirected Private customer received a delivery SMS but don't expect any deliveries. I forgot to attach an address card to parcel. Customer parcel is damaged Customer parcel is damaged Is it possible to re-open the parcel machine locker door? Is it possible to re-open the parcel machine locker door? My parcel hasn’t been delivered My parcel hasn’t been delivered The parcel machine has a technical issue