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/Shipment issues

The parcel machine locker is empty, or a private customer shipment is missing

Please contact our Private customer support in Estonia, Latvia, or Lithuania.

Related questions

Customer parcel is damaged.

My parcel hasn’t been delivered.

The parcel for the private customer was delivered to the wrong location

The parcel machine locker is empty, or a private customer shipment is missing

Customer has an unused address card

Someone else's parcel is in my parcel machine locker

Is it possible to re-open the parcel machine locker door?

A recipient refuses to receive a parcel

The parcel machine locker door code doesn't work

My parcel was redirected

My parcel was redirected

My parcel was redirected

Private customer received a delivery SMS but don't expect any deliveries.

I forgot to attach an address card to parcel.

Customer parcel is damaged

Customer parcel is damaged

Is it possible to re-open the parcel machine locker door?

Is it possible to re-open the parcel machine locker door?

My parcel hasn’t been delivered

My parcel hasn’t been delivered

The parcel machine has a technical issue