My parcel was redirected
A parcel may be redirected in the following cases:
- The parcel machine was full or had a technical issue so the courier stored it in another nearby parcel machine.
- The courier couldn't reach you to agree on a delivery time S-L size parcels was stored in a nearby parcel machine.
If you'd like to receive your parcel elsewhere, please contact our customer support or complete Redirect your parcel form.