Will I get notified about a delivery?
Private customer
For parcels delivered to parcel machine:
When the parcel is placed in the parcel machine, the recipient will be notified about it by SMS or email.
For parcels delivered to Post office:
Once the parcel has been delivered to your local post office, we'll notify you by letter, SMS, or email.
For parcels delivered by courier:
We will notify you in advance (by phone or SMS) and agree on a suitable day and time for delivery
Business client
For parcels delivered to parcel machine:
When the parcel is placed in the parcel machine, the recipient will be notified about it by SMS or email.
For parcels delivered to Post office:
Once the parcel has been delivered to your local post office, we'll notify you by letter, SMS, or email.
For parcels delivered by courier:
Business clients will receive their parcels without a notification within one working day.
Business clients can also add the additional service "I would like a delivery notification" to a parcel when registering it in the business client self-service. It is possible to choose to receive SMS or email.