How long items are stored by Omniva?
Parcels are stored in the parcel machines for 7 days. We notify the recipient by SMS before the storage deadline.
If it's a courier shipment and the courier can't reach the recipient to agree on the parcel delivery time, the parcel will be stored for 7 days:
- At a nearby parcel machine or post office if it's a S-XL size.
- At the delivery center if it's an XXL parcel up to 100kg.
Parcel storage time in the post office is 7 days (excluding EMS service 15 days) and 30 days for parcels supervised by customs.
If the parcel isn't picked up within the storage time, it will be returned to the sender. The sender must pay for the parcel return.