My parcel hasn’t been delivered
If you haven't received your parcel:
- Check if the parcel is still in transit according to our domestic and international delivery times.
- Track your parcel to find out its current location.
If the delivery time has passed and the parcel has not been delivered, or if it is unclear when the parcel will be delivered:
- If you are the sender, fill out the Request parcel delivery status form for business client or for private customer.
- If you are the recipient, contact the sender to track the parcel