If you need to return items bought from an online store, please check the store's return policy.

With Omniva, you can return a shipment three ways:

• Using the 6-digit return code.
• Using the return shipment code.
• Via the Returns portal.

Using the 6-digit return code.
If the delivery SMS/email includes a 6-digit code, you can use it to return the parcel at the parcel machine at no extra cost, no matter if the parcel was delivered by courier or picked up from the parcel machine.

To return the parcel at a parcel machine:

• On the screen, select "Return parcel”.
• Enter the 6-digit return code.
• Place the parcel in the locker.

Using the return shipment code.
Some senders may have created a shipment code (e.g., CEXXXXXXXXEE) for the recipient to use to return the parcel via a parcel machine at no extra cost.

At the parcel machine, select "Send parcel" on the screen, enter the shipment code, and follow the on-screen instructions.

Returns web page.
You can return a parcel within Estonia, Latvia, or Lithuania in the returns web to a seller that has an account in the portal. Depending on the store's return policy, you may request a refund or exchange for a different item(s).

To return your parcel in the returns portal:

• Search and select the online store.
• Register the return by filling in the required details.
• Package and send the parcel via a parcel machine.

Online shops typically process the returns and refund or exchange the items within 14-30 days after receiving the return.