Based on a decision of the European Commission, the declaration of personal belongings sent to Ukrainian war refugees has been simplified and exemption is granted under the following conditions:

Ukrainian war refugees will be able to declare the parcel orally upon arrival if

• the country of origin of the parcel is Ukraine,
• the sender of the parcel is a private person,
• the recipient of the package has a temporary residence permit on the basis of temporary protection,
• the parcel must contain the recipient’s personal belongings.

If all these conditions are met, the parcel may be declared orally, regardless of its value.

To make an oral declaration, the recipient of the parcel must contact Omniva’s customer service by phone at 661 6616 or by email at info@omniva.ee.

A parcel can also be declared orally if the parcel has been sent to an Estonian person, but the person can prove that the actual recipient of the parcel is a Ukrainian war refugee.

NB! Parcels containing goods ordered or purchased online cannot be declared orally.