What should I do if a newspaper or magazine has not been delivered to my mailbox?
If a periodical has not been delivered to your mailbox within the day, then it is wise to check the news on Omniva’s website page News. There, we gather information about larger complications that affect the delivery of periodicals (e.g. difficult weather conditions, printing problems, etc).
In addition, you can also check the website of the publication. If you cannot find the information from Omniva’s or the publisher’s website, then please contact our customer service, so we could eliminate possible delivery complications.
For daily and weekly publications, the recipient or subscriber has the right to submit a complaint about the delivery service within two weeks (14 days) from the delivery day. For magazines, the complaint has to be submitted within 4 weeks. Complaints submitted after these deadlines will not be solved.