Change or cancel a courier pickup time
Private customer
If you registered your parcel in e-service and want to change or cancel the courier pickup time, contact our customer support in Estonia, Latvia, or Lithuania.
Business client
A one-time courier pickup request cannot be changed, only cancelled. To cancel it:
- Log in to the business client e-service.
- Click the register parcels button.
- Click view all orders under the courier order area on the right side of the screen.
- Click on the courier order number that needs to be canceled.
- Click cancel order and confirm the cancellation.
To cancel or change a regular courier pickup, contact our business client support in Estonia, Latvia, or Lithuania.