Storage terms
In parcel machines
The parcel that has been sent to you will be kept in the parcel machine for 7 days. We will send you a reminder text message before the end of the 7-day period. If you do not collect your parcel before the 7-day storage time ends, we will return it to the sender. The sender will have to cover the expenses of returning the parcel.
For delivery by courier
If the courier is unable to deliver your parcel, we will take it back to the sorting office or, if you agree, to a parcel machine. You will receive a text message. You will be able to collect the parcel within 7 days. If you do not collect the parcel before the 7-day storage time ends, we will return it to the sender. The sender will have to cover the return and storage expenses.