Welcome! | Omniva Latvia

Bringing the world closer to everyone, every day

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Omniva locations

Find out where our parcel machines, post offices and postal points are located.

Self-service

Manage all your shipments hassle-free through one unified e-self service platform

Get answers

So many answers are at your fingertips! Check out the frequently asked questions from our clients.

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Additional service “Fragile”

Ensure, that your shipment will be handled with particular care during sorting and transportation

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Shipment insurance

Ensure that in the event of damage or loss of the shipment, there will be compensation for the shipment to the extent of the value declared by you

See pricelist

We’re here to help

Why the parcel machine didn’t print the address label?

If the parcel machine hasn’t printed the address label sticker, check that it isn’t stuck to the printer.
If it isn’t stuck, the printer has likely run out of paper.
You can insert the parcel into the locker without an address label because our system already has your parcel data.
The courier will print and attach the address label when emptying the parcel machine and restock the sticker paper.
How to set or change my preferred delivery location?
To set or change your preferred delivery location:
- Log in to your OMNIVA e-service account
- In the upper right corner choose “Preferred locations” section, click in the field and enter the name of your preferred delivery location.
For more information, please see How preferred delivery location works.
Why my parcel was redirected?
A parcel may be redirected in the following cases:
- The parcel machine was full or had a technical issue so the courier stored it in another nearby parcel machine;
- The courier couldn’t reach you to agree on a delivery time, so the S-L parcel was stored in a nearby parcel machine.
If you’d like to receive your parcel elsewhere, please contact our customer service and we’ll do our best to help!
Why is the door code the same in multiple delivery SMS?

The same door code in multiple delivery SMS or emails means that you have several shipments stored in the same parcel machine locker.
When you’re at the parcel machine, make sure to collect all parcels from the locker.
What to do, if the parcel machine door code doesn’t work?

Make sure you’re entering the six-digit door code received in the delivery SMS/email and not the shipment code (tracking number).
If you’re entering it correctly but the locker still won’t open, try prying the locker door open.
For assistance, please contact our customer service.